Met Life Home and Auto:
MetLife Provides Relief to Auto Insurance Customers
In Response to COVID-19, MetLife Auto & Home® Helps Customers with
Premium Credit and Payment Leniency
WARWICK, R.I., April 10, 2020 – Recognizing the economic hardship caused by the COVID-19
pandemic, MetLife is taking action to help its customers during this challenging time. The
company’s property and casualty business, MetLife Auto & Home®, is providing financial relief,
preserving coverage in the event of missed payments, and processing claims remotely to
ensure social distancing.
“Being there for our customers when they need us the most is the promise MetLife delivers on
every day,” notes Darla Finchum, president, MetLife Auto & Home®. “People are struggling,
through no fault of their own, and we can help.”
MetLife Auto & Home® is offering the following to its customers nationwide1
Payment & Billing Leniency
Effective immediately, MetLife Auto & Home® will not cancel policies due to non-payment
through July 1, 2020. Customers experiencing difficulties with payments can contact MetLife
Auto & Home® directly for assistance.
MetLife Auto Premium Relief
Active MetLife Auto customers who are paid to date will receive a 15% credit for April and May
based on their monthly premiums. No action is required by customers to receive the credit.
MetLife Auto & Home® will apply a future credit to the customer’s account.
Extension for Personal Auto Delivery Coverage
Many of MetLife Auto & Home® auto insurance policies already provide coverage for people
using their personal vehicles for delivering medicine or food. MetLife Auto & Home® is extending
coverage under all personal auto insurance programs at no additional charge while customers
are making deliveries in response to the crisis, effective March 20, 2020, through May 1, 2020.
Expanded Identity Protection
With increased usage and exposure online for virtual school, work, banking and e-commerce,
MetLife Auto & Home® recognizes the increased risk of cyberattacks. To help, MetLife Auto &
1 Subject to any required regulatory approval. Any greater state-mandated benefits will apply.
Home® is extending its existing cyber security services through CyberScout to immediate family
members of current customers through August 2020*.
MetLife Auto & Home® is available 24/7 to respond to customers’ claims needs. As the health of
our customers and associates remains our highest priority, MetLife Auto & Home® claim
adjusters will only conduct contactless reviews to reduce person-to-person contact during these
times. Customers can file claims by contacting MetLife Auto & Home® at 1-800-854-6011.
*Extended cyber security coverage for MetLife Auto & Home® customers’ family members including: adult
children (26 years of age or older), parents (including stepparents and legally adoptive parents), sisters
and brothers (including step siblings and legally adoptive siblings).
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